SwiftOps™ saves over $1 million per year
SwiftOps™ process automation solution was employed by a national company to drive significant productivity gains and deliver superior service to internal customers.
Background
A large marketing services company with over 4,000 employees in over 100 locations nationwide, deployed SwiftOps to facilitate a strategic transition.
The Human Resources department is leading the effort to create a high-performance culture by increasing business velocity and enhancing the employee experience.
The company initiated process improvement efforts in order to improve the interaction between the HR department and employees and supervisors.
Challenges
- The company needed to replace their existing BPM platform, which had proven to be too costly to operate.
- Many administrative processes were paper-based, error prone and time-consuming.
- HR team members spent much of their time addressing employee concerns with mundane process errors, which limited their time to handle more complex issues.
Solutions
- Crossvale consultants worked hand-in-hand with company business experts to streamline and automate five HR processes.
- SwiftOps empowered employees to complete workflows without having to reach out to HR staff or their managers. SwiftOps also enabled them to track the workflows progress through to completion.
- Process errors were practically eliminated through the use of SmartForms which limit to a minimum the amount of data required from the workflow initiators and approvers, by pre-populating information based on the persons role and place in the organization.
- The SwiftOps solution integrated seamlessly with databases and applications in the company's technology infrastructure, eliminating many human interfaces.
Results
- 17,600 hours of productivity savings per year (based on first 6 months of operations)
- Annualized savings of $1,106,000 across the entire enterprise -- at over 5X ROI recurring yearly!
- Employee satisfaction with administrative processes has been greatly increased
