SwiftACTION

Technical Features

SwiftOps™ provides maximum context awareness throughout all its component parts, so that users input and potential errors are minimized. Smart Forms auto-populate any data which can be gathered from existing databases, and are intelligently routed based on the organization structure rather than extensive mapping by the process owner.

User-Centric
Smart Forms
Modern, integrated, context-aware user forms accelerate input through prepopulated fields, while minimizing erroneous submissions with process-specific validation.
My Process & Task Status
Extensive status and notification behavior so mainstream users are fully informed as to their process and task statuses, without the need to escalate to business staff.
Business Calendar
Tied in with your business calendar, process timelines can incorporate work hours, holidays, pay runs, or any other important calendar event or cycle.
Task Management
Full workflow support for task assignment to users or groups, task delegation, reassignment, step-specific overdue behavior, and customized notifications.

Operations
CPI Metering
Live metering of business impact from version-specific processes, providing real-time Continuous Process Improvement visibility into process performance.
Auditing & Reports
Audit logs of process and task lifecycle events and rich business data are a few clicks away for monitors and compliance staff. Also, customized reports can be retrieved or automatically delivered.
Configuration
Rich and customized, configurable parameters and rule thresholds for the SwiftOps system and specific processes for entitled administrator staff.
Monitoring
Comprehensive logging of process events and user access delivers rich performance and auditing analytics to entitled monitoring staff.
Production Test-mode
Submit process instances in a process environment that will intelligently run in test mode, for sophisticated verification of critical process and routing logic.
Remote Support and Troubleshooting
Entitled administrators or support staff can “masquerade” as other users to see what they see (vs. hear what they say) and troubleshoot issues efficiently.

Infrastructure
Cloud-based Architecture
Cloud-based, avoiding hosting and maintenance hassles, facilitated partner integration, and multi-device access through minimal interaction with your IT organization.
On-premise Integration
Through a point-to-point VPN connection or standard, secured APIs, SwiftOps performs live integration with your data and applications—without migrating and replicating data.
Single Sign-On (SSO)
Integrated with your enterprise authentication or SSO service, SwiftOps avoids the need for yet another set of user login credentials.
Fine-grained Role-based Security
Extensive and extensible role-based authorization, configured by your process administrator staff, ensuring the right users are entitled to the right activities.

Implementation
Rapid Implementation
With Crossvale as your dedicated and responsive IT staff for CPI, process customization is not only affordable but rapidly implemented and deployed.
Process Versioning
New process versions are deployed side-by-side with their precursors, allowing in-flight processes to complete through their intended logic, while new instances honor the new version.

Secure Private Cloud Hosting

Crossvale employs secure, “compliance-first” data centers for hosting SwiftBI and SwiftOps SaaS services.

These centers provide Private Clouds supporting the following certifications and standards:

  • Financial: PCI
  • Healthcare: HIPAA
  • Security and Auditing: SSAE 16, SOC 2, SOC 3

These centers host services for:

  • US Department of the Treasury
  • US Department of Defense
  • US Dept. of Homeland Security
  • Humana
  • MetLife

 

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