RETHINK CONSULTING

HOW THE "CUSTOMER EXPERIENCE" CHALLENGE IS MET WITH CROSSVALE'S MODERNIZATION FRAMEWORK

It's all about unparalleled customer experiences.

IMPROVING THE CUSTOMER JOURNEY IS THE
#1 WAY TO DIFFERENTIATE YOUR BRAND AND GROW REVENUE


A "customer engagement hub (CEH) is an architectural framework that ties multiple systems together to optimally engage the customer..." (Gartner Definition)

CustomerExperienceVISION

Reference capabilities
Does your Environment feel Disconnected?

Here at Crossvale we think “Modernization” better fits the bill to describe the effort to bring technologies, processes, frameworks and even culture together in new ways, all with a shared purpose. For some that purpose may be to:

how does this make you feel…..

Simplify the complexity

Check our collaboration with Red Hat and the Customer Engagement Hub

link and CTA HERE

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Customer ExperienceINSIGHT

It's all about unparalleled customer experiences.

UNPARALLELED CUSTOMER EXPERIENCES

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Improving the customer journey is the #1 way to differentiate a brand and grow revenue.

No one has a crystal ball to tell you what your customer is going to expect from you today, tomorrow and in the future.

Attention spans are shorter, competition is more intense – how are you preparing to adapt to fast-moving and ever changing customer expectations?

You have to build agility and flexibility into your journey workflows to quickly change course without extreme risk, at the same time building in methods to continuously improve your understanding of you customer.

All of this is built on Crossvale’s Modernization Reference Architecture

It's all about unparalleled customer experiences.

Crossvale Modernization Framework has been proven to reduce risk, TCO and improve ROI when Modernizing your Mid-Sized Organization. This is done by providing you with a customer-centric platform that helps you design extremely personalized and exceptional relationships with your customer.

What are the outcomes?

An IT  AND Business Solution to improve and protect your current business long-term, while creating unparalled customer relationships.

How?:

  • Unlocking data and actions that are siloed by organization or channel
  • Getting a holistic view across all your data
  • Moving from data at rest to real time event streams
  • Implementing AI integration to hyper-personalize interactions

See below for a story about success in Financial Services 

See here for a story about success in Financial Services 

Customer ExperienceSOLUTION

A "customer engagement hub (CEH) is an architectural framework that ties multiple systems together to optimally engage the customer..."

(Gartner Definition)

Data + Rules = Targeted Response

Realtime user location; upstream account data + Daily in-store offer, cater to key customers = Send “25% off today in-store” discount

Concept/Solution Supporting Initiative Problem to be solved The success story Success Results
Revenue Recovery
Automation, Modernization
Collection agents using multiple applications and tools to process delinquent accounts (DA) with little automation and no built-in automated reports.
Automated work flows were required in one web-based app which could be used by agents and different management levels.
40% increase in collections with no increase in staff numbers.
App Delivery
Modernization
The client decided to break down their monolith into microservices and deploy them on OpenShift.
Automated Delivery with almost no human interaction. Automated build, deployment, verification andintegration testing. Consistent and fast app update delivery.
Almost 80% decrease in developer hours for deployment. Almost 10 times more number of deployments (900% increase) happening on a daily basis.

INSERT Success Story CCO?

  • Insurance Company with ~5,000 employees
  • Saved on average 15 Min 20% of employees
  • Vendor, Customer and Employee Onboarding
  • Report Aggregation
  • IT Provisioning and Post-Processing
  • Configuration Drift Management
  • Order Processing (Access Multiple IT Systems)
  • This provided an additional >91,000 more hours employees could spend on higher level activities to bring business value to the organization.
  • That is 50 Less employees that would need to be hired at an Ave cost of $75K, that is $3.7M Annual Saving
EMPLOYEE TIME SAVINGS
TIME 20%
EMPLOYEE TIME SAVINGS
TIME 45%
EMPLOYEE TIME SAVINGS
TIME 30%
0 %
SAVINGS

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$ 0 m
SAVINGS

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