Modernize Customer Experience with Open Source

WEBINAR

MODERNIZE CUSTOMER EXPERIENCE WITH OPEN SOURCE

WATCH THE EVENT HERE

OVERVIEW

Engaging customers easily and delivering an optimal customer experience is paramount to every company across all industries. Red Hat® open source software solutions are integral to building and managing effective customer engagement systems.

Join us for an exclusive “Customer Engagement Hub” virtual seminar and roundtable discussion and learn how you can improve the customer experience using modern open source technology. We will share real-world case studies and demonstrations on how companies can provide exceptional customer experiences and deliver an outstanding return on investment.

Learn how to leverage event-driven architectures, Artificial Intelligence and machine learning (AI/ML), rules-based decision management, and cloud-native application architecture to deliver the most relevant information and offers to your customers in real-time. The results will dramatically improve their experience with your business, impacting market share gains and associated revenue growth.

SPEAKERS

Ron Murhammer - Application Development SA Manager

Ron has been with Red Hat for over 10 years and has a proven track record in managing and delivering enterprise level solutions through leading teams of solution architects and consultants, to helping customers solve vital technology and business challenges. He excels at working with various stakeholder groups to set and prioritize goals in an effort to meet strategic objectives through resource planning, technical architecture, agile delivery and risk management. He is passionate about Open Source, Expert Systems and Customer Experience to drive digital transformation.

Rob Scott Business Development Manager, Red Hat

Throughout his career in IT sales, Rob has successfully led multiple teams, driving business outcome-oriented engagements across software, services and infrastructure. Rob joined Red Hat in 2020 and is responsible for the strategy and enablement of Red Hat's customer experience solutions in North America. Rob is highly skilled at building C-level relationships and implementing technology solutions aligned to his client's strategic business objectives.

VIRTUAL WORKSHOP, 30TH JUNE 2021 2:00 PM - 5:00 PM (GMT+01:00)

DEBUGGING, MONITORING AND CONTINUOUS DELIVERY

2ND WORKSHOP in the OpenShift Series

This module shows how developers can get more insights into their applications before and after they hit production using Red Hat Runtimes and OpenShift to debug and monitor application behaviour and performance. Once the app is ready to go into production, the module shows how to continuously deploy those applications to the cloud safely and consistently.

VIRTUAL WORKSHOP, 15TH SEPTEMBER 2021
2:00 PM - 5:00 PM (GMT+01:00)

Control Cloud-Native Apps with Service Mesh

3RD WORKSHOP in the OpenShift Series

This module shows how developers can use the OpenShift service mesh to provide powerful visualization and control over their distributed microservice applications.

VIRTUAL WORKSHOP, 27TH OCTOBER 2021
2:00 PM - 5:00 PM (GMT+01:00)

Advanced Cloud Native with Event-Driven Serverless

4TH WORKSHOP in the OpenShift Series

This module shows how developers can begin their event-driven journey by implementing a subset of a microservices application using and end-to-end (data > application > user) event-driven architecture. The module also introduces serverless design into the architecture, allowing applications to dynamically scale up and down based on changing demand.